Who we are
Editoria is a freelance editing and writing service based in Australia with the website address https://editoria.com.au
We are a registered business with the Australian Government.
ABN 31 100 961 415
We can be contacted by emailing enquiries@editoria.com.au or by phoning
+61 490 147 271
We can also be contacted by mail
Editoria
PO Box 330
Tamworth NSW 2340
Australia
Your Privacy is critically important to us.
We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
We store personal information for only as long as we have a reason to keep it.
We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
We aim for full transparency on how we gather, use, and share your personal information.
Below is our Privacy Policy, which incorporates and clarifies these principles.
Information We Collect
We only collect information about you if we have a reason to do so – for example, to provide our services, to communicate with you, or to make our services better. We collect information in three ways: if and when you provide information to us; automatically through operating our services; and from outside sources, such as our web host who analyses our website statistics.
Information You Provide to Us
In submitting a message through our Contact form, you are providing us with your name and email information.
Transaction and Billing Information
If you use our services, we will send you an invoice. You are able to control the level of information that you provide us with, by choosing the payment type. This information is stored securely and kept for the amount of time required to comply with legislation relation to small business.
Information We Collect Automatically
We also collect some information automatically.
Log Information:
Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you access our website.
Usage Information:
We collect information about your usage of our website. We also collect information about what happens when you use our website. We use this information to, for example, provide our services to you, as well as get insights on how people use our services, so we can improve our services.
Location Information:
We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our services from certain geographic regions.
Information from Cookies & Other Technologies:
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Editoria uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our services. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see the section of this policy relating to Cookies.
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
- To provide our services – for example, to set up and maintain contact with you, or charge you for any of our paid services
- To further develop and improve our services
- To monitor and analyse trends and better understand how users interact with our services, which helps us improve our services and make them easier to use
- To monitor and prevent any problems with our services, protect the security of our services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Editoria and others, which may result in us declining a transaction or the use of our services
- To communicate with you, for example, through using email, and
- To personalise your experience using our services.
- Legal Basis for Collecting and Using Information
Our use of your information is based on the grounds that:
- The use is necessary in order to fulfil our commitments to you under our Terms of Service or other agreements with you, or
- The use is necessary for compliance with a legal obligation, or
- The use is necessary in order to protect your vital interests or those of another person, or
- We have a legitimate interest in using your information – for example, to provide and update our services, to improve our services so that we can offer you an even better user experience, to safeguard our services, to communicate with you, and better understand user retention and attrition, to monitor and prevent any problems with our services, and to personalise your experience, or
- You have given us your consent – for example before we place certain cookies on your device and access and analyse them later on, as described later in the Cookie section of this Policy.
Personal data we collect and why we collect it
Our website utilises a standard technology called ‘cookies’ and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address. When visitors send emails from the site we collect the data shown in the contact form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/
To learn more about our Cookies and our related Policy, please continue to read down this page.
Contact forms
On our website you will find a contact form which enables you to get in touch with us directly from the website. You can also use this form if you would like to find out what information we have collected about you or to ask us to delete your data.
We are committed to keeping your email address confidential. We do not sell, rent, or lease any information you provide to third parties, nor will we use it to advertise any additional services to you or induce you to sign up for any subscription lists. We use your email address solely to communicate with you regarding any queries you may have about our services.
If you choose to correspond with us through email, we will retain the content of your email messages together with your email address and our responses. This is stored securely by our host company https://www.ddns.com.au/ Please view their privacy policy for further information. The protections we provide for electronic communications are employed in maintaining any information that you give to us online, or via mail or telephone.
Embedded content from other websites
Sections on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website, and will be governed by their own privacy and cookie policies. It is important that you accept or decline the terms of those websites before you use them, recognising that they are not linked or covered by editoria.com.au’s policies in any way.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
Who we share your data with
How We Share Information
We do not sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
Third Party Vendors
We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our services to you (like payment providers that process your payment information, postal and email delivery services that help us stay in touch with you, email support services that help us communicate with you, registrars, registries, and data escrow services that allow us to use domain registration services, those that help us understand and enhance our services (like analytics providers) who may need information about you in order to, for example, provide technical or other support services. We require vendors to agree to privacy commitments in order to share information with them.
Legal Requests
We may disclose information about you in response to a subpoena, court order, or other governmental request.
To Protect Rights, Property, and Others
We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Editoria, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information relating to the emergency.
Business Transfers
In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Editoria goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only when consistent with this Privacy Policy.
With Your Consent
We may share and disclose information with your consent or at your direction.
Aggregated or De-Identified Information
We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may record aggregate statistics about the use of our services.
Recorded Support Requests
If you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to record that request in order to help us clarify or respond to your request.
What rights you have over your data
If you have sent an email from this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. To request this data, please contact our administrator via enquiries@editoria.com.au or phone +61 490 147 271
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Your contact information is encrypted and sent via email to our email account. Your name and email address are kept in our email records and in our database back-up, which again is encrypted and then stored securely in Dropbox. For further information regarding dropbox’s privacy policy please see https://policies.google.com/privacy/update
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it – which are described in the sections on How and Why We Use Information – and we are not legally required to continue to keep it. For example, we keep the web server logs that record information about a visitor to Editoria’s website, such as the visitor’s IP address, browser type, and operating system, for approximately thirty days. We retain the logs for this period of time in order to, among other things, analyse traffic to Editoria’s website and investigate issues if something goes wrong with our website. At the conclusion of the thirty days, the deleted content may remain on our backups and caches until purged.
If you contact us through our email form we keep your details until you inform us that you no longer wish us to have your information. This is so that we can maintain our records in order to provide you with the most accurate and personalised service possible.
Additional information
How we protect your data
We have SSL encryption installed on our site to ensure that you can connect safely to our website. This encryption protects any information you give to us through using the contact form. Your data is managed by a sole site administrator who can be contacted via email using: enquiries@editoria.com.au or by phone on +61 490 147 271
Your data is not sold on to any third parties by us.
What data breach procedures we have in place
If at any time our website is compromised, thereby placing your information at risk, we will notify you via email immediately. We will ensure that we also contact any relevant authorities, and will do everything in our power to rectify the situation.
Security
While no online service is 100% secure, we work very hard to protect information about you against unauthorised access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our services for potential vulnerabilities and attacks.
Your Rights
You have several choices available when it comes to information about you:
Limit the Information that You Provide
If you contact us, you can choose not to provide optional information beyond your name and email, and transaction and billing information. Please keep in mind that without this information our services may not be accessible.
Request to Know What Information we Keep Concerning You
You may ask at any time about this. Just send us a request via our Contact Form or contact us through any of the other mediums listed. See above or below.
Request to Have Your Information Deleted
You can request to have your personal information deleted from our files. Please keep in mind that we may continue to retain your information as described in How Long We Keep Information above – for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
Cookies
As is common practice with almost all professional websites, this site uses cookies. This page describes what information they gather, how we use that information and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. If you would like to learn more about cookies, you can visit http://www.allaboutcookies.org/
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to contact Editoria. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”). Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.
How we use cookies
We use cookies for a number of different purposes. Some cookies are necessary for technical reasons, some enable a personalised experience for both visitors and return users. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action. Others are set whenever you visit our website, irrespective of whether you have an account. For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.
Types of Cookie
Please note that this is not an exhaustive list, but instead aims to be representative.
Strictly Necessary
These cookies are essential for our website to perform basic functions. Our Cookie Banner, is used to remember the state of visitor acceptance to the cookie banner. It is only set when the visitor clicks accept.
Functionality
We use cookies to determine whether a user has chosen to view the mobile version of a website and to track the language a user has selected.
Security
We use the plugins Updraft Plus for regular backups of our website content and Wordfence to protect our website from malicious damage. Backups are replaced daily and are generally only kept for 30 days, with the exception of the storage in Dropbox.
We use these cookies to help identify and prevent potential security risks.
Analytics and Performance
Internal Analytics Tool
In order to better understand how our services are used, we monitor certain user activities that take place within our products, including page views and clicks on any links used when managing a site via our dashboards. We call each one of these actions an “event.” In general, we record the following data for each event: IP address, referring URL, timestamp of event, browser language, and country code. We use this information to improve our services. You may opt out of our analytics programme through your user settings. By doing so, you won’t share information with our analytics tool about events or actions that happen after the opt-out.
Our website host DDNS uses an analytics tool that measures how our services are used. A collection of internal metrics for user activity, used to improve user experience.
Google Analytics gathers information that helps us understand how visitors interact with our websites, which allow us to create a better experience for our visitors.
Performance cookies collect information on how users interact with our website, including what pages are visited most, as well as other analytical data. We use these details to improve how our website functions and to understand how users interact with it.
Third Party/Embedded Content
Editoria uses third party applications, such as google fonts, and other services to enhance the experience of website visitors. We also have several links to other websites on our website. As a result, cookies may be set by these third parties, and used by them to track your online activity. We have no direct control over the information that is collected by these cookies.
User Sites
In addition to the cookies set on our own site, we utilise cookies to garner site statistics. This tallies the unique numbers of visitors to a site, as well as the number from specific geographic locations. A visitor is counted when we see a user or browser for the first time in a given period.
When you submit data through a form such as those found on Contact pages cookies may be set to remember your user details for future correspondence. Data collected from you via cookies attached to our Contact Form is kept on this website, rather than that of the developer.
This website uses Yoast SEO which generates cookies that are then used to evaluate visitor’s use of the website and compile statistical reports on website activity. Their privacy policy can be found at https://yoast.com/privacy-policy/
This website employs the use of google fonts which employs the use of cookies. The developer may be contacted for further information about their use of data through their cookies at http://titaniumthemes.com/
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
Controlling Cookies
Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behaviour such as the length of time they are stored – either through built-in functionality or by utilising third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly. To find out more on how to manage and delete cookies, visit aboutcookies.org.
Cookie Consent Banner
On reaching our website, you will see a “cookie banner” on our websites and dashboards. Accepting the use of our cookies enables our website to function on your computer as outlined above.
Set Your Browser to Reject Cookies:
You can usually choose to set your browser to remove or reject browser cookies before using Editoria’s website, with the drawback that certain features of Editoria’s website may not function properly without the aid of cookies.
Further Details
Transferring Information
Because Editoria’s services are offered worldwide, the information about you that we process when you use the services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us or third party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law.
Analytics Services Provided by Others
Other parties may provide analytics services via our website. These analytics providers may set tracking technologies (like cookies) to collect information about your use of our services and across other websites and online services. These technologies allow these third parties to recognise your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyse and track usage. Please note this Privacy Policy only covers the collection of information by Editoria and does not cover the collection of information by any third party analytics providers.
Privacy Policy Changes
Although most changes are likely to be minor, Editoria may change its Privacy Policy from time to time. Editoria encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (such as adding a statement to our homepage sending you a notification through email). Your further use of the services after a change to our Privacy Policy will be subject to the updated policy.
How to Reach Us
If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact our Data Controller via email at enquiries@editoria.com.au, via post at Editoria, PO Box 330, Tamworth, NSW, 2340 Australia, or mobile +6149 014 7271
This Privacy & Cookie Policy was prepared with the assistance of Automattic